1. Agreement
These terms are an agreement between you (or the organisation you represent) and Inline Ops LLC ("InLine Ops", "we"). By using the website, the app, the Academy or our consulting services, you accept them. If you use InLine Ops for an organisation, you confirm you can accept these terms on its behalf.
2. Our services
InLine Ops provides process improvement software, training through the Academy, and consulting. Some features are marked as coming soon; their scope and timing may change before launch. Signing up to be notified does not create a commitment to buy.
3. Accounts
Keep your sign-in details secure and tell us at once about any unauthorised use. Account administrators manage users, roles and which modules are switched on, and are responsible for activity in their organisation's workspace.
4. Trials, plans and payment
- Free trials last 30 days, need no payment card and end automatically unless you choose a paid plan. During a trial you can use every module, for up to 10 people, 2 value streams and 500 engines.
- When a trial ends, the account becomes read-only for 30 days and is then deleted, unless you choose a paid plan.
- Paid plans are not on sale yet. Before they launch, we will publish their prices, billing, renewal and refund terms here, and you will see them before you subscribe.
- We will give customers notice before any price change.
What you may put in a free trial
A free trial is for trying InLine Ops with your improvement work: process maps, stoppage records, root cause analyses and improvement projects. Please do not enter:
- customer names or other details that identify your customers;
- pricing or other commercial terms;
- release or airworthiness records.
InLine Ops is for improvement work, not a maintenance or release record, and must not be used as one.
5. Your data
You own the content you put into InLine Ops. You give us permission to host, process and display it only as needed to provide and support the service. We handle personal data as described in our Privacy Policy and our data processing agreement. You can export your data while your account is active and for a limited time after it ends; after that we delete it.
6. Acceptable use
- Do not break the law or infringe anyone's rights through the service.
- Do not attempt to access other customers' data, probe or disrupt our systems, or get around usage limits.
- Do not resell or provide the service to third parties without our written agreement.
- Do not upload malicious code or content you have no right to share.
We may suspend accounts that break these rules, and will tell you why unless the law prevents it.
7. Our intellectual property
The software, course materials, website and brand belong to InLine Ops or its licensors. Your subscription or enrolment gives you a limited, non-transferable right to use them for your internal business purposes. If you send us feedback, we may use it to improve our products without obligation to you.
8. Academy and consulting
Course access, certificates and consulting engagements are subject to the details agreed at enrolment or booking, including any cancellation and rescheduling terms.
9. Availability and changes
We work to keep InLine Ops available and secure, but cannot promise it will be uninterrupted or error-free. We may improve or change features; we will not remove core functionality you pay for during a paid period without notice and a fair remedy.
10. Disclaimers and liability
The service and training support your improvement work; decisions you make using them remain yours. To the extent the law allows, the service is provided "as is", and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits. Nothing here limits liability that cannot be limited by law.
11. Ending the agreement
You can stop using the service and cancel at any time. We may end or suspend access for serious or repeated breach of these terms, or if required by law. Sections that by their nature should continue — such as data, intellectual property and liability — survive termination.
12. Governing law and contact
We will name the governing law and the courts for disputes here before paid plans launch. We may update these terms and will give customers notice of material changes. Contact: legal@inlineops.co.