1. Who we are
InLine Ops ("we", "us") is operated by Inline Ops LLC. We are the controller of the personal data described here, except for data customers put into the InLine Ops app, which we process on their behalf (see section 3).
Questions about privacy: privacy@inlineops.co.
2. What we collect
- Launch and waitlist sign-ups: your email address and which product area you asked about.
- Enquiries, bookings and support: name, work email, company, the details you write, and any files you attach.
- App accounts: name, email, organisation, role, and sign-in records.
- Technical data: IP address, browser type and server logs, used to keep the service secure and working.
- Analytics: how pages are used — only if you accept analytics cookies.
3. Data in the app
Process maps, logs, projects and other content that customers enter into InLine Ops belongs to the customer. We process it only to provide the service, under the customer's instructions and our data processing agreement, which is available on request.
4. Why we use it
- To provide the service you signed up for (performance of a contract).
- To tell you when a feature launches and to answer your enquiries (your consent, which you can withdraw at any time).
- To keep the service secure, prevent abuse and fix problems (our legitimate interests).
- To improve the website through analytics (your consent).
- To meet legal obligations, such as tax and accounting records.
We do not sell personal data and we do not use it for third-party advertising.
5. Who we share it with
- Amazon Web Services — hosting and email delivery (Amazon SES).
- Professional advisers, and authorities where the law requires it.
These providers act on our instructions and are bound by data protection terms.
6. Where it is stored
Our service and data are hosted in the European Union, in AWS's Stockholm (Sweden) region. If data is ever transferred outside the EU/EEA, we use recognised safeguards such as the European Commission's Standard Contractual Clauses.
7. How long we keep it
- Waitlist emails: until we have sent the launch notice or you unsubscribe, and no longer than 12 months.
- Enquiries and support cases: 12 months after the case closes.
- Account data: while your subscription is active and 12 months afterwards.
- Server logs: up to 12 months.
8. Your rights
You can ask us to access, correct, delete or export your data, to restrict or object to how we use it, and you can withdraw consent at any time. Email privacy@inlineops.co; we reply within one month.
You also have the right to complain to a data protection supervisory authority, for example in the country where you live or work.
9. Cookies
Essential: the website remembers your light or dark theme choice in your browser. This is needed for the site to work as you set it and is not used to track you.
Analytics (optional): we do not use analytics cookies at present. If we add them, we will name the provider here, and they will only be set if you click Accept on the cookie notice. You can change your choice at any time with the Cookie settings link in the footer.
10. Security
Data is encrypted in transit and at rest, access is limited to people who need it, and we review our safeguards regularly. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.
11. Children
InLine Ops is a business service and is not aimed at children under 16. We do not knowingly collect their data.
12. Changes and contact
We will post any changes here and update the date at the top; significant changes will also be emailed to customers. Contact: privacy@inlineops.co.